Terms & Conditions

Last updated: 01/06/2026

Medermica T&C

Welcome to our clinic.

By booking or receiving treatment, you agree to the following Terms & Conditions. Please review carefully.

1. Appointments & Bookings

All appointments must be booked in advance.

A deposit may be required to secure your booking (if applicable).

You must provide accurate information when booking.

2. Cancellations, Lateness & No-Shows

Please give at least 48 hours' notice to cancel or reschedule.

Late arrival may reduce your appointment time or require rescheduling.

Missed appointments or late cancellations may result in loss of deposit or fees.

3. Deposits & Payments

Deposits are redeemable towards treatments but are not refundable.

Full payment is due at the time of treatment.

Prices are subject to change without prior notice.

4. Medical & Treatment Suitability

You must complete a consultation and consent form before treatment.

Treatments may only proceed if deemed suitable by the practitioner.

The practitioner reserves the right to refuse treatment at any time.

5. Treatment Results & Expectations

Results vary per individual; no outcome is guaranteed.

Multiple treatments may be required to achieve desired results.

Aftercare instructions must be followed to support best outcomes.

6. Patch Testing (if applicable)

Patch testing may be required prior to treatment.

If you decline patch testing, you accept associated risks.

7. Refunds

Treatment fees are non‑refundable based on dissatisfaction with results.

Refunds are not issued for completed treatments.

Deposits are non‑refundable unless the clinic must cancel.

8. Offers & Promotions

All promotional offers, introductory discounts, package discounts, and special pricing are subject to availability and may be withdrawn or amended at any time without notice.
Introductory offers are available to new clients only unless otherwise stated.
The introductory offer of 20% off applies to treatment packages with a minimum total value of £300. To qualify, the package must be purchased during, or immediately after, your initial appointment..
The introductory offer of 30% off applies to your first treatment only, for treatments with a minimum value of £80.
Only one discount, promotion, or special offer may be applied to any single purchase, booking, or package.
Discounts and promotional offers cannot be combined, stacked, or used in conjunction with any other offer, package discount, voucher, loyalty reward, referral incentive, or promotional code unless expressly stated otherwise.
Where multiple discounts are available, the highest applicable discount will be applied.
Promotional offers have no cash value and cannot be exchanged for cash, credit, or refunds.
Any misuse of promotional offers may result in the offer being withdrawn or cancelled at the discretion of the business.
By purchasing a service or package under a promotional offer, clients agree to these Terms & Conditions.

9. Age Restrictions

Clients must be 18+ for treatment.

Proof of age may be requested.

10. Photography & Consent

Photographs may be taken for clinical records.

Separate consent will be requested for marketing use.

11. Data & Privacy

Personal data is collected for medical and booking purposes.

Data is stored securely and never shared with third parties without consent.

For full details, see our Privacy Policy.

12. Complaints Procedure

Complaints should be made in writing via email.

We aim to respond within 14 working days.

13. Liability

The clinic is not liable for failure to follow pre‑ or post‑treatment instructions.

The clinic is not responsible for personal belongings on site.

14. Policy Changes

These Terms & Conditions may be updated at any time.

Continued booking indicates agreement to updated terms.

If you have any questions, please contact us.