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Privacy Policy

A legal disclaimer

This Privacy Policy explains how Medermica (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit our website, book an appointment or receive treatments at our aesthetic clinic.

By using our website or our services, you agree to the terms of this Privacy Policy.

1. Who we are

Medermica is an aesthetic clinic providing skin and wellness treatments.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

  • Email: medermica@hotmail.com

  • Phone: 07703395436]

  • Address: 37 Southmead Rd
    BS10 5DW
    Bristol

2. What information we collect

We may collect the following types of information:

Information you give us directly

  • Name and contact details (such as email, phone number, address)

  • Date of birth

  • Booking details (treatment type, date and time)

  • Medical and skin history you choose to share with us that is relevant to your treatment

  • Payment and billing information (handled securely by our payment providers)

  • Messages and enquiries you send us (for example, via contact forms, email or social media)

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address and general location

  • Device and browser type

  • Pages visited and time spent on the site

  • Cookies and similar technologies (see Section 7)

3. How we use your information

We use your information to:

  • Provide and manage your bookings and treatments

  • Assess your suitability for treatments and tailor them to your needs

  • Communicate with you about appointments, updates and follow‑up care

  • Respond to your questions and enquiries

  • Process payments and manage invoices

  • Improve our services, website and client experience

  • Send you marketing communications (only if you have given consent, and you can opt out at any time)

  • Comply with legal, regulatory and insurance requirements

We only collect and use information that is relevant and necessary for these purposes.

4. Legal bases for processing

We process your personal information based on one or more of the following legal grounds:

  • Consent – when you choose to share information with us or sign up for marketing.

  • Contract – to provide the treatments and services you have booked.

  • Legal obligation – to meet legal, tax or regulatory requirements.

  • Legitimate interests – to run and improve our clinic and services in a way that is fair and does not override your rights.

5. How we share your information

We do not sell your personal information.

We may share your information with:

  • Service providers who help us run our business (for example, booking systems, payment processors, email providers, website hosting)

  • Professional advisers (such as accountants, insurers or legal advisers) where necessary

  • Authorities or regulators, if required by law

These third parties are only given the information they need to perform their services and are required to keep it secure and confidential.

6. How we store and protect your information

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We keep your information only for as long as necessary to:

  • Provide our services

  • Meet legal, tax and insurance requirements

  • Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymise it safely.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

  • Make the site work properly

  • Remember your preferences

  • Understand how visitors use our site so we can improve it

You can control cookies through your browser settings. If you disable certain cookies, some parts of the website may not function correctly.

For more details, please see our [Cookie Policy] (if you have one) or contact us.

8. Your rights

Depending on your location and local laws, you may have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Restrict or object to how we use your information

  • Withdraw your consent where we rely on consent (for example, marketing)

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before responding.

9. Children

Our services are not directed at children under [16/18 – choose appropriate age]. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly to stay informed.

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